Anything charged by the month ought to be simple to walk out of. Below is exactly when money returns, exactly when it stays, and how either question reaches a human being rather than a web form.
Cut on 28 August 2026Leave whenever you like. Charges cease once the period already covered expires, and everything keeps working until that point. Nobody is tied into a term and nothing is charged for walking away.
Past that, we would far rather repair a genuine problem than quarrel over a fraction of a month. Where something has gone wrong, write to us before doing anything else.
Two ways to stop one. Open the billing pages linked inside your account and end it there yourself, or email support@healthlocksolutions.com and somebody here ends it. Neither route involves a telephone.
By default the month in progress is not returned, because the service ran through it and the vendor licences underneath were spent. Agents keep working until the period expires.
Where a line does something other than what its keyway page said, tell us within thirty days. We either repair it or return that line's opening month whole. This is not a guarantee about outcomes, it is a guarantee that the description was accurate.
It covers a line behaving differently from the writing. It does not cover a change of heart about scope, or an estate that turned out unlike the counts you handed us.
Remove a line partway through and it runs out with the paid period. Removing it produces no partial return of that month, for the same reason leaving does not.
Where a line never got provisioned at all, because the platform would not come up or the hardware refused it, that line is returned from the beginning. We do not keep money for something that never ran.
Find that you have been paying for twenty endpoints while only fourteen ever existed, and the subscription is corrected forward with the overpayment returned for up to three months. Further back than that we will look and be reasonable about it.
It happens the other way round too. Where the estate proves larger than the count, you are told and left to decide, rather than the invoice being adjusted in hope that nobody looks.
A doubled charge comes back whole and quickly, and needs no discussion. Send us the date and the figure.
An unfamiliar charge is nearly always just the descriptor. Statements print FORTIFY 24X7 for the reason set out at the foot of every page here. Ask us before concluding fraud, because that really is the explanation almost every time.
Where we stop the service for a reason of our own, the unused remainder of the month you paid for travels back to you.
Where it stops over non payment or misuse, it does not. That is the entirety of the distinction.
Returns go to the original card by way of Stripe. No other route exists, because any other route would mean us holding payment details, and we hold none.
Stripe releases within a few working days. How long your bank then takes to show it is a matter between you and your bank, and it is regularly longer than either of us would wish.
Opening a dispute with your bank freezes the subscription on the spot and takes weeks to unpick. Where you believe a charge is wrong, an email here settles it faster in very nearly every case.
We are not going to argue a fair refund into a fight. Ask, and if you are right the money comes back.
Every question raised by this page is answered by a person at support@healthlocksolutions.com. Give us whichever address the subscription sits under, plus the date the charge showed up, and it all moves faster.